Effective Date: June 1, 2025
This Privacy Policy describes how SEMC Pro (“we,” “us,” or “our”) collects, uses, and protects information about you when you visit semcpro.com or use our contract intelligence platform and related services.
1. Information We Collect
We collect information you provide directly to us and information generated as you use our services:
- Account & Contact Information: Name, email address, company name, phone number, and job title when you register, request a demo, or contact us.
- Contract & Document Data: Files and documents you upload for review as part of our managed contract review service. These are used solely to deliver your requested service.
- Payment Information: Billing details processed through our payment processor (Stripe). We do not store full credit card numbers on our servers.
- Usage Data: Pages visited, features used, time spent, browser type, IP address, and referring URL collected automatically via cookies and analytics tools.
- Communications: Any messages, feedback, or support requests you send us.
2. How We Use Your Information
We use the information we collect to:
- Deliver and improve our contract review, procurement, and platform services
- Process payments and manage your account or subscription
- Send transactional emails (review updates, deliverable notifications, receipts)
- Respond to your inquiries and provide customer support
- Send marketing communications about products and services (you can opt out at any time)
- Analyze usage trends to improve the platform experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
3. Data Sharing
We do not sell your personal information. We share data only in these limited circumstances:
- Service Providers: Trusted vendors who help us operate (e.g., Stripe for payments, Google Analytics for usage analytics, email delivery services). These parties are contractually bound to use your data only to provide services to us.
- Professional Review Partners: Licensed attorneys or procurement specialists who perform contract reviews on your behalf. They are bound by confidentiality obligations.
- Legal Requirements: When required by law, subpoena, or to protect the rights, property, or safety of SEMC Pro, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with notice to you.
4. Data Security
We take security seriously. Measures we use include:
- TLS/HTTPS encryption for all data in transit
- Encrypted storage for documents and sensitive data at rest
- Access controls limiting who can view contract documents to those who need them to deliver your service
- Regular security reviews and vulnerability assessments
No system is 100% secure. If you believe your account or data has been compromised, please contact us immediately at admin@semcpro.com.
5. Cookies
We use cookies and similar tracking technologies to operate and improve our services:
- Essential Cookies: Required for the platform to function (authentication, session management).
- Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics). These are anonymized where possible.
- Marketing Cookies: Used to measure the effectiveness of campaigns. You can opt out via your browser settings or the Google Analytics opt-out tool.
You can configure your browser to refuse cookies or alert you when cookies are sent. Some features of our service may not function properly without cookies.
6. Your Rights
Depending on your location, you may have rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain legal exceptions.
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us.
- Data Portability: Request your data in a structured, machine-readable format where technically feasible.
- California Residents (CCPA): You have the right to know what personal information is collected, to opt out of “sale” of personal information (we do not sell it), and to non-discrimination for exercising your rights.
To exercise any of these rights, contact us at admin@semcpro.com. We will respond within 30 days.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations. Contract documents uploaded for review are retained for 12 months after service delivery to allow for follow-up questions, then deleted unless you request otherwise. You may request earlier deletion at any time.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. Your continued use of our services after changes take effect constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us: